Connecting a Client to a Server Running in Another Domain (Mail & Deploy Version 2)

Connecting a Client to a Server Running in Another Domain (Mail & Deploy Version 2)

When attempting to connect a client to a server running in a different domain, you may encounter authentication issues. This error may be due to the client not properly handling accounts across domains.

Solution:
To resolve this issue and successfully connect a client to a server in a different domain, follow these steps:

1. Erase Existing Configuration Files:
  • Navigate to the following directory on the client machine:
    C:\Mail & Deploy\Client\Data\Configuration\Users

  • Delete the contents of the Users folder. This will remove any cached user configurations and ensure a clean connection setup.
2. Modify the Settings.XML File:
  • Open the Settings.XML file located in the Mail & Deploy installation directory (usually found in C:\Mail & Deploy\Client).
  • Add the following line inside the <Settings> tag:
    <Setting Category="Authentication" Name="AllowCustomWindowsAccountName" Value="String:True" />

    This setting allows custom Windows account names to be used for authentication, which is essential when connecting across domains.
3. Restart the Client Application:
  • After making the changes to the Settings.XML file, save the file and close it.
  • Restart the Mail & Deploy Client to ensure that the settings take effect.
4. Use a Valid Account for Authentication:
  • When prompted, enter a Windows account that is valid and can be authenticated on the Mail & Deploy server.
  • This account must have the appropriate permissions to access the server and use Mail & Deploy services.
5. Test the Connection:
  • Once the client is restarted and the correct credentials are entered, test the connection to verify that the client can successfully communicate with the server running in the other domain.
Note:
  • Ensure that the Mail & Deploy server is configured to accept connections from clients outside its own domain.
  • If the client still cannot authenticate, check network connectivity, domain trust relationships, and the permissions assigned to the user account.
Additional Resources:
  • Mail & Deploy documentation on client-server authentication.
  • Troubleshooting guides for domain-related issues in Windows environments.
Following these steps should allow the client to connect to a server running in a different domain without authentication issues.