What to do if getting the following error: WebSocketException: Unable to connect to remote server - The remote server returned an error: (504) Gateway Timeout
WebSocketException: Unable to connect to the remote server
at MailAndDeploy.Server.ExtensionMethods.Await(Task pTask, TimeSpan pTimeout)
at MailAndDeploy.Server.Json.Rpc.JsonRpcConnection..ctor(Uri pUri, JsonRpcCookie[] pCookies, JsonRpcHeader[] pHeaders)
at MailAndDeploy.Server.Connectors.QlikSense.QsSaasConnector.EstablishRpcConnection(Uri pUri, JsonRpcCookie[] pCookies, JsonRpcHeader[] pHeaders)
at MailAndDeploy.Server.Connectors.QlikSense.QsSaasConnector.EstablishRpcConnection(String pAppId, String& pEngineSessionId)
at MailAndDeploy.Server.Connectors.QlikSense.Model.QsApp.EstablishRpcConnection()
at MailAndDeploy.Server.Connectors.QlikSense.Model.QsApp..ctor(QsConnector pConnector, String pAppId)
at MailAndDeploy.Server.Connectors.QlikSense.QsConnector.OpenApp(QlikSenseAppDatasource pDatasource, UserIdentity pIdentity)
at MailAndDeploy.Server.Persistency.Entities.Datasource.RebuildCache()
at MailAndDeploy.Server.Services.Management.Ui.DatasourcesSheet.ListPage_EntitiesTable_CellButtonClicked(String pSender, String pData)
WebException: The remote server returned an error: (504) Gateway Timeout.
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Net.WebSockets.ClientWebSocket.d__21.MoveNext()
The temporary connection issues experienced with Mail & Deploy in the US region are likely caused by upstream incidents affecting AWS and Qlik Cloud services. Once these providers resolves their outages, Mail & Deploy connections and report executions should return to normal operation.
- AWS Service Health Dashboard: https://health.aws.amazon.com/
- Qlik Cloud Status Page: https://status.qlikcloud.com/
If you continue to experience any disruptions after the AWS and Qlik Cloud status pages show all systems operational, please contact our support team for further investigation.
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