HTML Editor Configuration Error on Windows Server (Mail & Deploy Version 2)

HTML Editor Configuration Error on Windows Server (Mail & Deploy Version 2)

You may encounter the following error when using the HTML editor on Windows Server:

Quote
The HTML editor is not configured properly on Windows Server.

This error is commonly related to the settings in Internet Options on the Windows Server machine, where the configuration needed for proper functionality is missing or incorrectly set.

Solution:

To resolve this issue, follow these steps to configure the HTML editor properly in Internet Options:

1. Open Internet Options:
  • Press Windows + R to open the Run dialog box.
  • Type inetcpl.cpl and press Enter to open Internet Options.
2. Check the Security Zone Settings:
  • In the Internet Options window, go to the Security tab.
  • Select the Local intranet zone and click the Sites button.
  • Ensure that the correct intranet sites are added to the list, or add any necessary sites for your environment.
  • If needed, adjust the security level to Medium or Low to allow for HTML editor functionality.
3. Enable Scripting in the Security Settings:
  • While still in the Security tab, click on Custom level... under the Internet zone.
  • Scroll down to the Scripting section and ensure that the following settings are enabled:
    • Active scripting: Enable
    • Allow programmatic clipboard access: Enable
  • Click OK to save these changes.
4. Check the Privacy Settings:
  • Go to the Privacy tab in Internet Options.
  • Click Sites... under Per Site Privacy Actions.
  • Add any necessary websites that may be blocked by privacy settings. Ensure the websites used by the HTML editor are allowed.
5. Enable TLS/SSL Protocols:
  • Go to the Advanced tab in Internet Options.
  • Scroll down to the Security section and make sure the following options are checked:
    • Use TLS 1.0
    • Use TLS 1.1
    • Use TLS 1.2
  • This ensures proper handling of secure connections required by the HTML editor.
6. Restart the Server:
  • After adjusting the settings, close all windows and restart the Windows Server to ensure that the changes take effect.
7. Test the HTML Editor:
  • After restarting the server, launch the HTML editor again and verify that the error is resolved.
  • Ensure that the editor is functioning properly without any further configuration issues.
Note:
  • Ensure that any firewall or network security settings do not block the editor's required functionality.
  • If the error persists, verify whether the issue is specific to a certain version of the HTML editor or seek additional assistance from the software provider.
Additional Resources:
  • Windows Server documentation for troubleshooting Internet Options.
  • Support resources for the HTML editor software.
This solution should resolve the issue where the HTML editor is not configured properly on Windows Server, allowing it to function as expected.