What steps should I take if connecting to a Qlik SaaS App with JWT authentication and getting the error HTTP response code was 'Unauthorized/401'?

What steps should I take if connecting to a Qlik SaaS App with JWT authentication and getting the error HTTP response code was 'Unauthorized/401'?

FIRST CREATED ON 14 Sept 2026  I  AUTHOR Emma Camacho

If connecting to a Qlik SaaS App with JWT authentication and getting the following error

ADDITIONAL INFORMATION

Error establishing RPC connection to 'https://company.eu.qlikcloud.com/login/jwt-session'. HTTP response code was 'Unauthorized/401'

STACK TRACE

Exception: Error establishing RPC connection to 'https://company.eu.qlikcloud.com/login/jwt-session'. HTTP response code was 'Unauthorized/401'. Response body was '{"errors":[{"title":"Unauthorized","code":"AUTH-1","status":"401"}],"traceId":"d5d32ce2fe61c55e6da8f68ce739xxxx"}'

at MailAndDeploy.Server.Connectors.QlikSense.QsSaasConnector.EstablishRpcConnection(Uri pUri, JsonRpcCookie[] pCookies, JsonRpcHeader[] pHeaders)

at MailAndDeploy.Server.Connectors.QlikSense.QsSaasConnector.EstablishRpcConnection(String pAppId, String& pEngineSessionId)

at MailAndDeploy.Server.Connectors.QlikSense.Model.QsApp.EstablishRpcConnection()

at MailAndDeploy.Server.Connectors.QlikSense.Model.QsApp..ctor(QsConnector pConnector, Func`2 pWebBrowserCreator, String pAppId)

at MailAndDeploy.Server.Connectors.QlikSense.QsConnector.OpenApp(QlikSenseAppDatasource pDatasource, UserIdentity pIdentity)

at MailAndDeploy.Server.Persistency.Entities.Datasource.RebuildCache()

at MailAndDeploy.Server.Services.Management.Ui.DatasourcesSheet.ListPage_EntitiesTable_CellButtonClicked(String pSender, String pData)

Please sync the time in your laptop.

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