Troubleshooting
How to collect M&D and Windows Logs?
FIRST CREATED ON 4 April 2025 I AUTHOR Emma Camacho If Logs are required for debugging or to send to M&D support team, the command line program (CLI) can be used. Use the command line program for Version 3x to collect logs. * Download the attached ...
What to do if getting the error JSON RPC request method 'OnConnected' was expected, but 'OnLicenseAccessDenied' has been received?
FIRST CREATED ON 20 Mar 2025 I AUTHOR Emma Camacho Issue Exception: JSON RPC request method 'OnConnected' was expected, but 'OnLicenseAccessDenied' has been received. at ...
What to do if the M&D Extensions for Qlik Sense take very long to generate a Report or exporting an object ?
FIRST CREATED ON 17 Mar 2025 I AUTHOR Emma Camacho If the Report Requester and/or Visualization Exporter are taking very long to generate a Report or to Export an object, use the Usage Condition property to be sure that the necessary fields are ...
What should I do if The window of the Microsoft Word Workbook could not be determined appears when using the Designer?
FIRST CREATED ON 25 Jun 2024 I AUTHOR Emma Camacho If you encounter an issue where the window of the Microsoft Word Workbook cannot be determined in Mail & Deploy, it can prevent proper file interactions. Here’s a brief guide to help you troubleshoot ...
Breaking Change 3.5.0 Datasources using Custom Windows Account
FIRST CREATED ON 22 Jan 2025 I AUTHOR Emma Camacho In the Version 3.5.0 Release Notes you can find the following point: The Datasources that were defined to use Custom Windows Account are set to Service Account after the upgrade. Please set it back ...
What to do if rebuilding the cache of a datasource takes very long?
FIRST CREATED ON 20 Feb 2024 I AUTHOR Emma Camacho If the App is very big and/or has many sheets and objects, it is highly recomended to use the Set Filter Before Rebuilding Cache option together with a Filter Field Name and Filter Value to reduce ...
What to do if the M&D Extensions for Qlik Sense are causing a memory spike in the M&D server ?
FIRST CREATED ON 17 Mar 2025 I AUTHOR Emma Camacho If the Report Requester and/or Visualization Exporter are taking very long to generate a Report or to Export an object and causing a memory spike in the M&D server, use the Usage Condition property ...
How to verify the filters in a Report
FIRST CREATED ON 20 Mar 2025 I AUTHOR Emma Camacho When designing a Report it is important to verify that the filters are set accordingly. The best way to do this is to add an Expression Element that displays the Qlik's current selections. Output: ...
What to do if the legends of the Charts are truncated?
FIRST CREATED ON 17 Feb 2025 I AUTHOR Emma Camacho If using a theme in Qlik Sense and Charts' legends are truncated, please review the Qlik Sense version. Issue The legends appear truncated Resolution Upgrade to Qlik Sense November 2024 Patch 5 or ...
How to solve the errors Unable to connect to the remote server and The remote server returned an error: (400) Bad Request ?
FIRST CREATED ON 17 Feb 2025 I AUTHOR Emma Camacho If getting the follow error every other time when rebuilding the cache of a Datasource or when running a task or in general, when using a Datasource, please review the version of Qlik Sense and ...
What to do if the report's Tables don't have the font as in the Qlik App?
FIRST CREATED ON 17 Feb 2025 I AUTHOR Emma Camacho If the Report's Table Element does not have the font used in the Qlik Sense App and the Default Settings in Cell Settings is set to Keep Original. Issue The Qlik Sense App has the font Source Sans ...
What to do if getting the error Request aborted (Code 15): Failure
FIRST CREATED ON 19 Feb 2024 I AUTHOR Emma Camacho When running a task that connects to a Qlik Sense Datasource that is very big and complex and even when accessing it within the Qlik Sense Hub takes a lot of time to load, the following error might ...
What to do if getting the error The remote server returned an error: (403) Forbidden?
FIRST CREATED ON 19 Feb 2024 I AUTHOR Emma Camacho When rebuilding the cache of a Datasource, generating a Report or running a task the following error will appear if M&D doesn't have permission to access the Qlik Sense App. Issue Der Remoteserver ...
What to do if getting the error TimeoutException: Se excedió el tiempo de espera de la operación?
FIRST CREATED ON 19 Feb 2024 I AUTHOR Emma Camacho When running a task that connects to a Qlik Sense Datasource that is very big and complex that even when accessing it within the Qlik Sense Hub takes a lot of time to load, the following error might ...
What to do if getting the error The window of the Microsoft PowerPoint presentation could not be found?
FIRST CREATED ON 19 Feb 2024 I AUTHOR Emma Camacho In version 3.5.13, when opening a Powerpoint template in the designer the following error might occur: The window of the Microsoft PowerPoint presentation could not be found. Issue System.Exception: ...
What to do if getting the error Error while copying content to a stream ?
FIRST CREATED ON 25 Jun 2024 I AUTHOR Emma Camacho If you get this error, review the settings of the Virtual Proxy in Qlik Sense QMC that is configured in the Datasource properties. Issue: An exception occurred when trying to connect to the given ...
What to do if the Charts are not being filtered, but the tables are ?
FIRST CREATED ON 25 Jun 2024 I AUTHOR Emma Camacho If when running the preview of a Report, the filters are only applied to tables and not to charts, review the settings in the Virtual Proxies in Qlik Sense QMC Issue: Filters are set only to tables, ...
Resolving "Input String Was Not in a Correct Format" Error When Adding a Table to an Excel Report
Issue: When attempting to add a Qlik native straight table to an Excel report in Mail & Deploy, you may encounter the error: Input string was not in a correct format. This issue occurs even though the table can be successfully added as an image, but ...
HTML Editor Configuration Error on Windows Server (Mail & Deploy Version 2)
You may encounter the following error when using the HTML editor on Windows Server: The HTML editor is not configured properly on Windows Server. This error is commonly related to the settings in Internet Options on the Windows Server machine, where ...
Resolving EXPRESSION FAILED: DECLARATION EXPECTED Error in Qlik Sense with Mail & Deploy
You may encounter the following error when working with expressions in Qlik Sense, especially when using Mail & Deploy: EXPRESSION FAILED: DECLARATION EXPECTED This error typically occurs when there are no apparent syntax errors in the expression ...
Resolving EXECUTION EXCEPTION: THE CANCELLATIONTOKENSOURCE HAS BEEN DISPOSED Error in Qlik Sense with Mail & Deploy
You may encounter the following error message when using Mail & Deploy with Qlik Sense: EXECUTION EXCEPTION: THE CANCELLATIONTOKENSOURCE HAS BEEN DISPOSED This error is typically caused by misconfigured virtual proxies in the Qlik Management Console ...
TASK EXECUTION FAILED: ADDITIONAL INFORMATION Numeric data not found
Issue: When adding a table to an MSO Chart in QlikView, you might encounter an error related to numeric values. To confirm the issue, try exporting the table to Excel from within QlikView. If the exported table shows incorrect numeric values, you are ...
TASK EXECUTION FAILED: ADDITIONAL INFORMATION Numeric data not found
Issue: When adding a table to an MSO Chart in QlikView, you might encounter an error related to numeric values. To confirm the issue, try exporting the table to Excel from within QlikView. If the exported table shows incorrect numeric values, you are ...
What to do if the labels in the Charts are in a different language?
FIRST CREATED ON 19 Dec 2024 I AUTHOR Emma Camacho When including Qlik Sense Charts are images in the reports and the labels are in a different language, use the Culture Name property to correct them. Qlik Sense App: Mail & Deploy report: Resolution: ...
How to solve the The CSRF token endpoint has returned status code 'InternalServerError' without a CSRF token header problem
FIRST CREATED ON 17 Jan 2025 I AUTHOR Emma Camacho The error The CSRF token endpoint has returned status code 'InternalServerError' without a CSRF token header in the Execution Calendar Tasks can be seen when running version 3.5.11 and the HOST in ...
What to do if when opening the Designer the server returns HTTP status code: Forbidden
FIRST CREATED ON 4 May 2020 I AUTHOR Mail & Deploy Team The error The server returned HTTP status code 'Forbidden' when opening the Designer is very likely caused by an Antivirus blocking it. Resolution Add the following folders to the Antivirus ...
How to manually uninstall Mail & Deploy
FIRST CREATED ON 19 Dec 2024 I AUTHOR Emma Camacho When the uninstallation of Mail & Deploy fails, for example, if one of the files was still open, it is necessary to uninstall it manually. Steps to manually uninstall Mail & Deploy if the Mail & ...
What to pay attention to when getting the error There is not enough space on the disk.
FIRST CREATED ON 19 Dec 2024 I AUTHOR Emma Camacho When upgrading Mail & Deploy, the setup file will create automatically backups in C:\Mail & Deploy\Data\Backups. Enough space is required to create these backups. The following entry will be entered ...
Unhandled exception - COMException: Unable to set the Left property of the Application class
FIRST CREATED ON 19 Nov 2024 I AUTHOR Chris Brain NOTE: This started happening mid November 2024, likely due to a Windows or .NET Update. We are working on fixing this in the designer but in the interim these steps should help. If you see the ...
What to take care of when using Microsoft 365 Outlook E-Mail Server?
FIRST CREATED ON 11 Nov 2024 I AUTHOR Emma Camacho In the Version 3.5.8 Release Notes you can find the following point: Added the possibility for Microsoft 365 Outlook E-Mail servers to have sender and reply-to e-mail addresses. This is a breaking ...
How to troubleshoot the error 'ERR_CONNECTION_RESET' ?
FIRST CREATED ON 25 October 2024 I AUTHOR Emma Camacho If you get the error ERR_CONNECTION_RESET when trying to open M&D Management Console, or M&D Hub, try the following instructions to troubleshoot. 1. Make sure there is a Thumbprint in the ...
What should I do if Excel freezes while using the Mail & Deploy Designer?
FIRST CREATED ON 4 Jul 2024 I AUTHOR Emma Camacho If Excel freezes while using the Mail & Deploy Designer, it can disrupt your workflow. Here’s a brief guide to help you troubleshoot and fix the issue: Issue: When opening a template in an Excel ...
What should I do if The window of the Microsoft Excel Workbook could not be determined appears when using the Designer?
FIRST CREATED ON 25 Jun 2024 I AUTHOR Emma Camacho If you encounter an issue where the window of the Microsoft Excel Workbook cannot be determined in Mail & Deploy, it can prevent proper file interactions. Here’s a brief guide to help you ...
What steps should I take to troubleshoot issues with the Mail & Deploy Extensions for Qlik Sense?
FIRST CREATED ON 14 Mar 2024 I AUTHOR Emma Camacho Troubleshooting issues with the Mail & Deploy Extensions for Qlik Sense ensures smooth functionality and integration. Here’s a quick guide to help you identify and resolve common problems: Open the ...
What should I do if the Mail & Deploy service stopped unexpectedly?
FIRST CREATED ON 4 Mar 2024 I AUTHOR Emma Camacho If the Mail & Deploy service stops unexpectedly, checking the Event Viewer can provide insights into the cause. Here’s a brief guide on how to use the Event Viewer to troubleshoot the issue: Get more ...
What steps should I take if I encounter an 'Exception: Invalid method parameter(s) (Code -32602)' error in Mail & Deploy?
FIRST CREATED ON 23 Feb 2024 I AUTHOR Emma Camacho If you see an 'Exception: Invalid method parameter(s) (Code -32602)' error in Mail & Deploy, it typically means there's an issue with the parameters being used in a method call. Here’s a brief guide ...
What should I do if I encounter an 'ExpressionCompilerException: The compilation of an expression has failed' error in Mail & Deploy?
FIRST CREATED ON 1 Feb 2024 I AUTHOR Emma Camacho If you encounter an 'ExpressionCompilerException: The compilation of an expression has failed' error in Mail & Deploy, it indicates a problem with processing your expressions. Here’s a quick guide to ...
What should I do if the Mail & Deploy Designer is not opening?
FIRST CREATED ON 10 Oct 2023 I AUTHOR Emma Camacho If the Designer is not opening in Mail & Deploy, it can hinder your ability to create and manage reports. Here’s a quick guide to help you troubleshoot and resolve this issue. Issue: When pressing ...
What steps should I take if I receive an error stating 'Cannot read properties of MailAndDeploy.SelfService Exporting_MainButton_MainTitle'?
FIRST CREATED ON 22 Aug 2023 I AUTHOR Emma Camacho If you encounter an error stating 'Cannot read properties of MailAndDeploy.SelfService Exporting_MainButton_MainTitle,' it suggests an issue with accessing specific properties in Mail & Deploy. ...
What should I do if I encounter an 'Exception: Forbidden (Code 403): Object read error' in Mail & Deploy?
FIRST CREATED ON 30 Jun 2023 I AUTHOR Emma Camacho Encountering a 'Forbidden (Code 403): Object read error' in Mail & Deploy can indicate permission or access issues. Here’s a brief guide to help you troubleshoot and resolve this error: * If ...
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