There are several things you can do to troubleshoot and resolve problems before submitting a ticket to our support. Our experience has shown, that by checking the following questions first, eventually occurring issues with Mail & Deploy will sort themselves out.
Troubles in connection with Qlik Sense
Before you reach out to our support, please check the following questions.
- Do you have a valid license?
- Under which service account is Mail & Deploy service running?
- Does the service account has a license? (Recommended is a professional license)
- Does the service account has access to the App? (Recommended is that the service account is a RootAdmin)
- When you log in to Qlik Sense Hub with the service account and using the corresponding virtual proxy, can you open the App?
- Under which account are you running the Mail & Deploy client? Does it have a license? When you log in to Qlik Sense Hub, can you open the App?
Troubles in connection with QlikView
Before you reach out to our support, please check the following questions.
- Do you have a valid license?
- Under which service account is Mail & Deploy service running?
- Is the QlikView client properly licensed? (Licensing leasing or QlikView local client)
- If using licensing leasing, has the service account used to run Mail & Deploy server a CAL?
If you cannot find a solution following this guidance, please SUBMIT A TICKET to our support. We are happy to help!
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