What should I do if I encounter unexpected behavior in Mail & Deploy (Troubleshooting)?

Modified on Fri, 30 Aug at 2:28 PM

FIRST CREATED ON 4 May 2020 I AUTHOR Mail & Deploy Team

There are several things you can do to troubleshoot and resolve problems before submitting a ticket to our support. Our experience has shown, that by checking the following questions first, eventually occurring issues with Mail & Deploy will sort themselves out.

Troubles in connection with Qlik Sense

Before you reach out to our support, please check the following questions.

Do you have a valid license?
Under which service account is Mail & Deploy service running?
Does the service account has a license? (Recommended is a professional license)
Does the service account has access to the App? (Recommended is that the service account is a RootAdmin)
When you log in to Qlik Sense Hub with the service account and using the corresponding virtual proxy, can you open the App?
Under which account are you running the Mail & Deploy client? Does it have a license? When you log in to Qlik Sense Hub, can you open the App?

Troubles in connection with QlikView

Before you reach out to our support, please check the following questions.

Do you have a valid license?
Under which service account is Mail & Deploy service running?
Is the QlikView client properly licensed? (Licensing leasing or QlikView local client)
If using licensing leasing, has the service account used to run Mail & Deploy server a CAL?

If you cannot find a solution following this guidance, please SUBMIT A TICKET to our support. We are happy to help!

Looking for Additional Guidance?

If you require more detailed information or further assistance, please visit our comprehensive Online Documentation. Our resources are designed to help you navigate all features and functionalities effectively.