What should I do if The window of the Microsoft Excel Workbook could not be determined appears when using the Designer?

Modified on Tue, 3 Sep at 2:45 PM

FIRST CREATED ON 25 Jun 2024  I  AUTHOR Emma Camacho


If you encounter an issue where the window of the Microsoft Excel Workbook cannot be determined in Mail & Deploy, it can prevent proper file interactions. Here’s a brief guide to help you troubleshoot and resolve the problem:


Issue: 

When opening a template in an Excel Report, the following error will be shown:

"The window of the Microsoft Excel Workbook could not be determined"


Resolution:

* Close the designer

* In Excel -> File -> Options -> General -> Optimize for compatibility -> Ok (see image below)

* Open the designer






Looking for Additional Guidance?


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