What to do if getting the error The remote server returned an error: (403) Forbidden?

Modified on Wed, 19 Feb at 4:44 PM

FIRST CREATED ON 19 Feb 2024 I AUTHOR Emma Camacho

When rebuilding the cache of a Datasource, generating a Report or running a task the following error will appear if M&D doesn't have permission to access the Qlik Sense App.

Issue

Der Remoteserver hat einen Fehler zurückgegeben: (403) Unzulässig.

The remote server returned an error: (403) Forbidden.

STACK TRACE

WebSocketException: Die Verbindung mit dem Remoteserver kann nicht hergestellt werden.
bei MailAndDeploy.Server.ExtensionMethods.Await(Task pTask, TimeSpan pTimeout)
bei MailAndDeploy.Server.Json.Rpc.JsonRpcConnection..ctor(Uri pUri, JsonRpcCookie[] pCookies, JsonRpcHeader[] pHeaders)
bei MailAndDeploy.Server.Connectors.QlikSense.QsEoWConnector.EstablishRpcConnection(Uri pUri, JsonRpcCookie[] pCookies, JsonRpcHeader[] pHeaders)
bei MailAndDeploy.Server.Connectors.QlikSense.QsEoWConnector.GetAppIdentifiers()
bei MailAndDeploy.Server.Services.Management.Ui.QlikSenseServerAppDatasourceSheet.ReloadAppsDropDown()
bei MailAndDeploy.Server.Services.Management.Ui.QlikSenseServerAppDatasourceSheet.GeneralPage_AppField_ButtonClicked(String pSender)
WebException: Der Remoteserver hat einen Fehler zurückgegeben: (403) Unzulässig.
bei System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
bei System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
--- Ende der Stapelüberwachung vom vorhergehenden Ort, an dem die Ausnahme ausgelöst wurde ---
bei System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
bei System.Net.WebSockets.ClientWebSocket.d__21.MoveNext()

Resolution

Note the Authentication Type property of the Datasource

a) If using Service Account: Make sure that the service account has permissions to access the App.

The service account is this one:

you can also find it here

M&D Management Console -> Settings -> Server

b) If using Custom Credentials: Make sure that the account defined has permissions to access the App.

c) If using Impersonation (Section Access): Make sure that the account defined has permissions to access the App: directory\account.

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