What should I do if Excel freezes while using the Mail & Deploy Designer?

Modified on Fri, 30 Aug at 3:24 PM

FIRST CREATED ON 4 Jul 2024 I AUTHOR Emma Camacho

If Excel freezes while using the Mail & Deploy Designer, it can disrupt your workflow. Here’s a brief guide to help you troubleshoot and fix the issue:

Issue:

When opening a template in an Excel report the Excel freezes completely. There is no possibility to edit the cells.

Resolution:

1) Open Excel -> Options -> Add-ins -> Manage -> COM Add-ins -> Go...

(not in the designer, but Excel itself)

2) Disable 3rd party Add-ins and press OK

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