How to troubleshoot the error 'ERR_CONNECTION_RESET' ?

Modified on Mon, 28 Oct at 11:33 AM

FIRST CREATED ON 25 October 2024 I AUTHOR Emma Camacho

If you get the error ERR_CONNECTION_RESET when trying to open M&D Management Console, or M&D Hub, try the following instructions to troubleshoot.

1. Make sure there is a Thumbprint in the Settings ® SERVER ® GENERAL

2. In the server that runs M&D server: Run the following command in CMD

netsh http show sslcert ipport=0.0.0.0:14998

The Certificate Hash should match the Thumbprint in point 1.

3. In the server that runs M&D server: Run MMC ® File ® Add/Remove Snap in... ® Certificates ® Computer account ® Local computer, browse to Console Root ® Certificates (Local Computer) ® Personal ® Certificates and find the certificate that has the Thumbprint of Point 1 and Point 2.

Double-click the Certificate en check the Details tab

The Thumbprint in the properties should match the ones in Point 1 and Point 2.